Your Say
NHS works well for us
by ajs
4 months ago
Last updated 2 months ago.
On the evening of Tuesday 1st April (this week) my daughter took a turn for the worse after suffering a heavy cold for over week, it seemed that a chest infection had set in (yet again). She has Special Needs and often develops a secondary infection after a common cold because of a compromised immune system whereby she needs prompt medical attention, usually in the form of antibiotics. I phoned the GP out of hours tel no (at 8.30 pm.)and was informed that a Dr would call me back within 20 mins. Less than 10 mins later he phoned me and asked me to take my daughter to the late night clinic at Bilton Grange which I did. We sat in the waiting room for only 5 mins (it wasn’t busy) and saw the Dr who diagnosed a chest infection & prescribed an antibiotic, I had a choice of the late night pharmacy at Witham (open til 11pm) or Asda Bilton (open til 10pm) I opted for Asda as it was on my way home. I collected the p.script and got home at 9.20. From my initial phone call to getting back home with medication (for my tired and poorly child) took only 40 minutes. This is not the first time that I’ve had this experience which is stressful at the best of times but even more so when a child has special needs, I was on my own as hubby works away from home, so I just had to cope and get on with it as usual. The NHS came up trumps for me yet again. I wanted to share my positive story with people because I believe that we need to hear some good news about our services once in a while!
Replies
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EdddGeee Submitted 4 months ago Unsuitable Content? Report it!
I’ve, unfortunately, recently had a reasonable amount of dealings with Hull Royal Infirmary and have nothing but unstinting praise for the staff at every level, from tea lady to expensively-suited consulatant.
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mimi Submitted 4 months ago Unsuitable Content? Report it!
My son has spent quite a bit of time in hull royal over the years and i have to agree they do a great job and put in some long hours and i do not see why people are always havin a go
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EdddGeee Submitted 4 months ago Unsuitable Content? Report it!
"consulatant" – that’s consultant, obviously
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YourMailWill Submitted 4 months ago Unsuitable Content? Report it!
I had a partly dissatisfying experience which was alright in the end.
After consulting the NHS direct helpline at about 9pm regarding an abdominal pain I was advised to visit an out-of-hours health centre. We rang the centre to let them know we ere coming. Upon arrival, there was nobody else waiting, and yet the GP took a good five minutes to make himself a cup of tea and chat to the receptionist before deciding to wander over and see if I was OK. He asked me to follow him through to an examination room and, despite me obviously being in considerable pain and having difficulty walking, charged off, through the swing doors and round a corner. I follwed as best I could but found myself in an empty corridor with no idea where I was supposed to be. After a moment, he popped his head round one of the doors and said ‘in here’ in a very curt manner. I think he may have even tutted at me for wasting his time.
A brief examination confirmed my supicions of appendix trouble. He explained this in great detail to my mum and my girlfriend (who were in the room as well) whilst continuing to prod the tender area over, and over, and over again. Yes, thank you, we’ve established that it really, really hurts worse than anything I have had to endure in my entire life (touch wood) now stop it you sadist. I had to grab his hand and physically make him stop.
He sent me to casualty (I’d wanted to go straight there in the first place but was to weak to protest). I told the receptionist what the GP had said and she proceeded to take my name and address etc. According to their database I didn’t exist. She actually said to me ‘You don’t exist’. I felt pretty real to me. And I was beginning to turn green (not a good thing, in case you were unsure). They had to create some kind of patient profile before I could be seen, which took about 10 minutes. I don’t wish to sound melodramatic but peritonitis caused by a ruptured or inflamed appendix can be fatal, in a quite short space of time.
When I finally was examined again, the doctor was a lot more gentle with his prodding. He concluded that it would need to be removed but I was not in immediate danger and so, as it was nearly midnight, it could wait until the following day. He then pumped me full of morphine…. Ahhhhhh. Good times.
In the waiting area before the surgery, I was sitting up in bed in a room that had apparently been a play area on a children’s ward until recently. The garish colours and murals made me feel even more sick than I already was. The tv in the corner was showing ‘Loose Women’ and I had a horrid flash that, if I were unlucky enough to not recover from the anaesthetic, I would die with Kerry Katona and Jane McDonald nattering inanely about HRT and calorie contolled diets ringing in my ears.
To cut a long story a little bit shorter, the surgery went fine, I recovered with the help of some very nice and obviously overworked nurses, and was let out a few days later.
The point of the story is, although the medical treatment I recieved in the hospital was absolutely spot on and thankfully I made a quick recovery, I felt the process leading up to it was shockingly bad.
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Robbo Submitted 4 months ago Unsuitable Content? Report it!
I’ve had soom poor experiences with the NHS as well.
When I was 17 i woke up with the sorest throat I have ever experienced in my life. I cannot adequately explain the amount of pain I was in. I was also covered in a a FULL body rash and I had some general cold/flu symptoms – aching joints, tiredness, slight headache etc..
My mother called the doctor out to visit the house. He arrived in a foul mood, spent no longer than 20 seconds examining me and then diagnosed me as having a sore throat and nothing else. The rash was an unrelated and non-serious side effect apparently. He even went as far to critise my mother about wasting doctors time, to the point where she was nearly in tears.
The next day I was even worse. My mother called the doctors surgery again and asked to speak to another doctor. After describing my symptoms, the doctor diagnosed me (over the phone!) as having scarlet fever.
The doctor then left the surgary immediately to visit our home, and confirmed that her initial diagnosis was correct. I was put on a load of pills and couldn’t come into contact with the ouside world for 3 weeks.
So I suppose its a bit like Will’s experience. Started off bad but got better.
Next week children, i’ll tell you about the time I had been walking around for a year with a fractured arm after the bone specialist said I was fine.
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Dally Submitted 4 months ago Unsuitable Content? Report it!
The NHS is a large stage and is occupied by people who are just as likely to bring their own pathology to it as those in other areas of employment bring theirs to their workplace. Unfortunately, at times of vulnerability (as when we are unwell) we are that much more liable to "abuse" in all its different forms and levels of severity. That which might ordinarily be considered as benign, ill-considered use of words during the normal course of events can take on much more sinister connotations when we are unwell and needing to put our faith(trust)in others. I have had some awful experiences of the NHS and know of many examples shared by myself and colleagues. My own experiences are of course subjective and open to counter-debate. I do wish those involved in patient care realised the importance of their choice of words and their delivery in the context of treatment plans. Saying that, I’m sure more punitive action needs to be taken against patients who are abusive and assaultative as the deterioration of moral and behavioural standards decline to the point where they are unable to restrain themselves in their violent behaviours directed at NHS staff.
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LittleSquishy Submitted 4 months ago Unsuitable Content? Report it!
They work long hours. I have a friend who worked on the childrens ward and used to work 12 hour shifts with only a couple of 10 min breaks throughout the day. I myself have had good experiences with the NHS and have no complaints with them personally. But the way they treat my partners father and nanna on many separate occasiona have been disgusting. So reserve my overall judgement.
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Metermaid Submitted 3 months ago Unsuitable Content? Report it!
I’m really going to put the cat among the pigeons here, but I am sick to death of lazy, dirty nurses (and others) spreading MRSA and C.Difficile to their patients. Fair enough, it’s not sensible to expect them to boil their hands but I would urge everyone not to be embarrased to insist that those tending them either put on clean gloves or wash their hands where you can see them do so. I watched a nurse caring for my husband the other day who had on the regulation rubber gloves but scratched her head about a dozen times whilst treating him. Present circumstances mean that we are at the hospital regularly and I have two observations – one of which has regularly been drawn to the attention of those in command, which is that hospital staff should not travel to work in their uniforms and that their outdoor shoes should not be used on the Wards. If I were in charge then this is the first thing I would do. DEMOLISH THE NURSES STATION. The lazy, idle * sit around playing on the Internet, ignoring the patients bells. Yes, I have seen it so am speaking from experience. Why do nurses need Internet access at work? There will be those who try to explain that nurses need to sit down at the Nurses station as they are on their feet all day. You don’t find shop assistants gathered together around a computer when customers are waiting, or even Metermaids (!) having to sit and take a rest at regular intervals. If they can’t manage a shift without resting their fat ** then they are in the wrong job. Yes – I’m a bit angry.
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Seasider Submitted 3 months ago Unsuitable Content? Report it!
My dad has been in and out of hospital these last two years for various problems, and I cannot fault the treatment he has received. People comment on numbers of nursing staff being excessive and superfluous, but not knowing the workforce structure needed to run a hospital it’s hard to criticise. I don’t think there is as much flexibility in frontline care and cleanliness as there was, but then that’s politicians at work isn’t it?
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Laura1806 Submitted 2 months ago Unsuitable Content? Report it!
My experience of the NHS is that it is uncaring. My little boy suffers from plagiocephaly which means his skull is deformed. It looks like the corner of his head was missing at the back and was really noticable as people always used to stare and make comments, not thinking that this was my little boy and I loved him no matter what. After being told it would right itself and that I should just grow his hair long, I was fed up. Nobody would take me seriously. After so long we gave up on the NHS and went private at a cost of nearly £2000. He now wears a special helmet to correct his head shape. After just 6 weeks his head look normal. Had he not had this treatment he would have been a target for bullying all his life, his ears were not lined up so he would never have been able to wear glasses. I wish the NHS would at least offer advice to new parents as this could have been rectified with repositioning if we had caught it early enough.
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medsec Submitted 2 months ago Unsuitable Content? Report it!
I would guess the nurses require ‘internet access’ as the hospital systems are accessed via computer, using the various Trust’s intranets. Results, appointments, clinic info, telephone directory, email, fault reporting etc. etc.
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barrow Submitted 2 months ago Unsuitable Content? Report it!
a few years ago,my wife found a lump in her brest.She saw a doctor and was referred to a specialist within two weeks.She had treatment and the opp two weeks after that,and very good aftercare.She is now well and with eight grandkids is enjoying life to the full.I can not praise the HNS so much
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chickenbhuna Submitted 2 months ago Unsuitable Content? Report it!
I would like to make the point here, that the nurses in the oncology units are phenomenal. They stand head and shoulders above other nurses in the NHS for their kindness, dedication and attention to detail. I’ve had to go from the oncology unit to the ordinary departments (like CT scans) and it’s like going to a different country, to be confronted by disinterest and poor standards of care. The nurses in the cancer units at Castle Hill and Princess Royal are truly living angels, always willing to put themselves out, and always with genuine friendliness.
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Dazer Submitted 2 months ago Unsuitable Content? Report it!
There are some fair comments here, but people like Metermaid make me sick, I would imagine shes got a big gob and always wants immediate attention and everyone else has to wait, obviously the nurses don’t bow and scrape to her, so shes very put out as she believes herself to be more important than everyone else,
Yet despite all her arrogance and snobbery she will stil be treated with the usual care that is available, because thats what they do, remember they aren’t robots, they have a life too, maybe they have problems, or worries yet they carry on doing their job. I’m 80 this year and I’ve been in and out of hospitals since 1992, I have yet to fault the treatment I’ve received, people like Metermaid don’t deserve the NHS, yet she gets the same treatment as everyone else.
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